Dunston business village,

Barn 3

Dunston

Stafford

ST18 9AB

©2018 by Orenna.

GDPR

YOUR GUIDE TO OUR PRIVACY POLICY

WHAT IS GDPR?

The General Data Protection Regulation governs how Orenna uses, maintains and discloses all personal information collected from clients. This privacy policy explains how Orenna stores and uses the information we collect.

PERSONAL INFORMATION & HOW IT IS STORED

Client contact details: clients telephone numbers and email addresses are kept digitally on password protected electronic devices. Full names are not used on these devices to retain confidentiality. 

 

Client information: Personal details are collected in paper format, this information may include; names, address, telephone number, email address, GP surgery and next of kin information. This information is stored separately to case notes in a locked cabinet.

 

Case notes: All case notes are kept in paper format alongside any questionnaires or activities you have done within therapy. These notes are anonymised and are stored in a locked cabinet separately to clients personal information.

SHARING INFORMATION

Throughout therapy the aim is to retain the clients confidentiality. In the event of a threat to yours or someone else's safety we are legally and ethically obliged to break this confidentiality. It will always be our aim to notify you that we intend to take this action. We are also legally bound to contact the police in the event of terrorist activity or serious crime, such as money laundering

ERASING INFORMATION

All emails will be deleted after they have been responded to and the matter is closed.

Clients telephone numbers and email addresses are removed from electronic devices at the point of therapy ending.

Client information such as names and addresses are discarded 3 months after therapy has ended.

All case notes are destroyed 10 years from the point of ending therapy.

YOUR RIGHT TO ACCESS RECORDS

You have the right to access your records. Should you wish to do so you must request this in writing and allow 10 working days for the request to be completed. You may also request an amendment to your records, which we can discuss.

THERAPEUTIC WILL

Every counsellor or psychotherapist appoints a therapeutic executor. Their primary responsibility is to deal with the temporary or permanent closure of the practice should the practitioner be unable to do so. The therapeutic executor will contact all clients and refer them to an alternative therapist. They are also responsible for protecting and destroying all confidential records.